Privacy policy

Last Updated: September 27, 2025

At Wheels Culture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, place an order, or otherwise interact with us. By accessing or using our Services, you agree to the practices described in this Policy.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs in relation to the collection, processing, and disclosure of personal information.

1. Personal Information We Collect

When we say “personal information,” we mean details that identify you or can reasonably be linked to you. We may collect:

  • Contact Information: name, billing/shipping address, phone number, email.

  • Payment Information: credit/debit card details, payment confirmations, transaction history.

  • Account Information: username, password, preferences, and settings.

  • Order Details: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: messages or inquiries you send to us.

  • Device & Usage Data: IP address, browser, device type, interaction with our site.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically through cookies, device identifiers, and browsing data.

  • From service providers (e.g., payment processors, courier partners).

  • From partners or third parties where you’ve given consent.

3. How We Use Your Information

We use your personal information to:

  • Provide and improve our Services – process payments, fulfill orders, arrange shipping, and personalize your shopping experience.

  • Marketing & Promotions – send updates, offers, and targeted ads (you may opt out anytime).

  • Fraud & Security – detect, prevent, and investigate fraudulent or unauthorized activity.

  • Customer Support – respond to inquiries and resolve issues.

  • Legal Compliance – meet legal obligations or respond to government/law enforcement requests.

4. Sharing Your Information

We may share your information in the following cases:

  • With Shopify (our platform provider) and other service providers (e.g., payment processors, IT support, shipping partners).

  • With marketing/advertising partners to show relevant promotions.

  • With affiliates or group companies as needed.

  • With third parties when you authorize it (e.g., social media logins).

  • For legal reasons such as compliance, investigations, or protecting our rights.

  • In business transactions such as mergers, acquisitions, or restructuring.

5. Relationship with Shopify

Our store is powered by Shopify, which collects and processes personal information to help us provide a secure and reliable service. Shopify may process your information internationally.

For details on how Shopify handles your data, please see the Shopify Privacy Policy.

6. Cookies & Third-Party Links

  • We use cookies and similar technologies to enhance your shopping experience. By using our site, you consent to our use of cookies in accordance with this policy.

  • Our site may include links to third-party websites. We are not responsible for their privacy practices, so please review their policies before providing personal information.

7. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect data from minors. If we learn that a child has provided personal information, we will delete it.

8. Data Security & Retention

  • We implement security measures to protect your data, but no system is 100% secure.

  • We keep personal information only as long as necessary to provide Services, comply with laws, or resolve disputes.

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request deletion of your personal data.

  • Correct inaccuracies in your data.

  • Receive a copy (data portability) of your personal data.

  • Opt out of promotional emails (via the “unsubscribe” link).

You may exercise these rights by contacting us at wheelsculture.info@gmail.com. We may verify your identity before processing your request.

10. International Transfers

Your data may be transferred outside your country, including to servers located in other jurisdictions. When we transfer your data, we rely on legally recognized mechanisms to protect it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The “Last Updated” date will always reflect the most recent version.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please reach us at:

📧 Email: wheelsculture.info@gmail.com
📍 Orders are shipped from our warehouse situated at Chauhano ki milak, Mini Bypass Road, Lakrifazalpur, Moradabad, Uttar Pradesh