Refund policy

🔄 Refund & Return Policy

At Wheels Culture, we value our collectors and strive to deliver every product with care. To ensure fairness and clarity, please read our return and refund policy below.

This Refund and Return policy applies to all purchases made through our website www.wheelsculture.com

⏱ Return Window

We offer a 1-days return policy. This means customers have 24 hours from the time of delivery to request a return.

✅ Eligible Return Conditions

Returns are accepted only under the following circumstances:

  1. The buyer receives a different product than the one ordered.

  2. The buyer receives a damaged product (excluding outer packaging damage).

⚠️ Returns are not accepted for any other reasons. We provide detailed and genuine product descriptions, and encourage customers to review them carefully before purchase.

🎥 Proof of Damage

For faster processing, we recommend recording a video of the unboxing with a visible time stamp. This serves as proof if you need to initiate a return or refund.

📨 Return Process

  • To initiate a return, email us at support@wheelsculture.com with your order number and proof of damage or mail us at: Wheels Culture, Mini Bypass Road Lakrifazalpur, Moradabad, Uttar Pradesh, 244001.

  • If your return is approved, we will provide a return shipping label and instructions on how to send the product back. In such cases Wheels Culture will cover the return shipping cost for damaged or incorrect item. 

For any questions, contact us anytime at support@wheelsculture.com

📦 Damages & Issues

  • Please inspect your order upon delivery.

  • Contact us immediately if you receive a damaged or incorrect item so we can resolve it promptly.

🔁 Exchanges

We only accept exchanges in case a buyer receives a damaged or different product. Exchanges are however based on stock availability.

Items purchased during special sales or promotional offers are not eligible for return or exchange unless received damaged or incorrect. 

For product details or clarifications before purchase, feel free to reach us.

💰 Refunds

  • Once we receive and inspect your return, we will notify you regarding refund approval.

  • Once approved, for online payment refunds are processed via Razorpay to the original method of payment within 10 working days. For COD orders refunds are provided in form of store credits or discount coupons.

  • You will receive an email confirmation once your refund has been processed.

 QC Issues/ Technical Glitch

In rare case of events if an order placed for a particular product fails the QC inspection before dispatch or if due to some technical glitch an order is placed for an out of stock product, full refund(only for online payments) will be initiated immediately and same will be communicated to the buyer. In such circumstances we cannot be held responsible for not shipping the particular product.

Non-Delivery of the Product

While we work with reliable logistics partners, there may be situations where a delivery cannot be completed due to reasons beyond out control. These include, but are not limited to :

  • Incorrect or incomplete shipping address or PIN code provided by the customer.
  • Customer being unavailable at the time of delivery.
  • Failure to respond to calls or messages from the delivery partner.
  • Incorrect contact number
  • Deliveries to office address where the recipient is unavailable and no authorized person is available to accept the package.

In such cases, the courier partner may return the shipment to us (RTO - Return to Origin)

If an order is Returned to us 

Once the returned package is received back by us, we will contact the customer regarding re-shipping the order. The order will be re-shipped after payment of the applicable shipping charges, i.e. RTO Charges (₹100), + the re-shipping charges, based on the number of cars.


Defect & Refund Policy

We take every precaution to clearly mention any visible card defects in the product description before dispatch.

In rare cases, if a customer receives a card or packaging defect that was not mentioned in the listing, we may offer a partial refund after verification.

Manufacturing defects inside the sealed blister are not eligible for refunds or returns.
Minor factory defects such as paint chipping, wheel misalignment/misbalancing, loose parts, tampo issues, or other manufacturer-related imperfections can occur and are beyond our control.

Since these defects originate from the manufacturer, we cannot take responsibility for such issues.

By placing an order, the customer agrees to these terms and understands that minor manufacturing imperfections are common in diecast collectibles.



Final Sale & Purchase Agreement



We are independent resellers and by placing an order on our website, the customer acknowledges that they have reviewed the product details, listed price, product images and delivery charges before purchase. Collectible diecasts are sold at prices depending on market demand, rarity and availability. By placing an order, the customer confirms acceptance of the listed selling price.

All sales are final and no returns, refunds, or cancellations will be accepted unless the item received is damaged or incorrect. By the completing the purchase, the customer agrees to our Terms & Conditions.